Privacy Policy
Last updated: 3 July 2026
This Privacy Policy explains how KÖKSAN Europe GmbH (“KÖKSAN Europe”, “we”, “us” or “our”) collects, uses and protects personal data when you visit our website, contact us, or submit an inquiry through our online forms.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection laws.
1. Controller
The controller responsible for data processing on this website is:
KÖKSAN Europe GmbH
Kaistraße 18 40221 Düsseldorf, Deutschland
E-mail: info@koksaneurope.com
Phone: +49 211 540 670 10
2. Data Protection Contact
For any questions regarding data protection or the processing of your personal data, you may contact us at:
If a Data Protection Officer has been appointed, the contact details should be inserted here:
3. Personal Data We Process
We may process the following categories of personal data:
- Contact details, such as name, company name, e-mail address, phone number and address;
- Information you provide in contact forms, quotation requests, product inquiries or e-mails;
- Business communication data related to your inquiry, order or cooperation request;
- Technical data generated when visiting the website, such as IP address, browser type, device information, operating system, referring URL, date and time of access, and server log files;
- Cookie and usage data, where applicable and subject to your cookie preferences.
We only collect personal data that is necessary for the relevant purpose.
4. Purposes and Legal Bases of Processing
We process personal data for the following purposes:
4.1 Website operation and security
When you visit our website, technical data may be processed to display the website correctly, ensure stability and security, prevent misuse, and detect technical issues.
Legal basis: Article 6(1)(f) GDPR — our legitimate interest in operating a secure and functional website.
4.2 Contact forms, call-back requests and business inquiries
If you contact us through our website, by e-mail or by phone, we process the information you provide in order to respond to your inquiry, provide product information, prepare quotations, discuss sample availability, or communicate with you regarding potential business cooperation.
Legal basis:
Article 6(1)(b) GDPR — processing is necessary to take steps prior to entering into a contract; and/or
Article 6(1)(f) GDPR — our legitimate interest in responding to business inquiries and maintaining business communication.
4.3 Customer and supplier communication
If you are a customer, supplier, distributor, partner or representative of a company, we may process your business contact data for communication, order processing, logistics coordination, documentation and relationship management.
Legal basis:
Article 6(1)(b) GDPR — performance of a contract or pre-contractual measures;
Article 6(1)(c) GDPR — compliance with legal obligations; and
Article 6(1)(f) GDPR — our legitimate interest in conducting and managing business relationships.
4.4 Legal and compliance obligations
We may process and retain certain data to comply with legal, tax, accounting, commercial or regulatory obligations.
Legal basis: Article 6(1)(c) GDPR.
4.5 Marketing communication
We will only send newsletters or promotional e-mails if you have given your consent or where such communication is otherwise permitted by applicable law.
Legal basis: Article 6(1)(a) GDPR — consent; or, where applicable, Article 6(1)(f) GDPR — legitimate interest in direct marketing to existing business contacts, subject to applicable legal requirements.
You may object to marketing communication or withdraw your consent at any time.
5. Contact Form Notice
When you submit a contact form, we use the information you provide solely to process and respond to your request. Required fields are marked as mandatory because we need this information to handle your inquiry.
Please do not submit sensitive personal data, such as health data, political opinions, religious beliefs or other special categories of personal data, unless this is strictly necessary for your request.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small text files stored on your device. Some cookies are technically necessary for the operation of the website. Other cookies, such as analytics or marketing cookies, are used only if you have given your consent, where legally required.
You can manage or withdraw your cookie consent at any time through the cookie settings on our website, if such a tool is implemented. You may also disable cookies in your browser settings. Please note that some website functions may not work properly without necessary cookies.
7. Analytics and Third-Party Services
If we use analytics tools, embedded content, maps, videos, social media integrations or similar third-party services, personal data such as IP address, device information or usage data may be transferred to the relevant third-party provider.
Such services will only be used in accordance with applicable data protection requirements and, where necessary, based on your consent.
Examples of third-party services that may be relevant depending on the website setup include:
- Website hosting providers;
- IT and security service providers;
- Contact form or e-mail service providers;
- Analytics providers;
- Social media platforms;
- Video or map embedding providers.
This section should be updated with the exact tools used on the website before publication.
8. Social Media Links
Our website may contain links to social media profiles, such as LinkedIn or YouTube. If you click on such links, you will be redirected to the respective platform. The data processing on those platforms is governed by the privacy policies of the respective providers.
We do not control how third-party platforms process your personal data.
9. Recipients of Personal Data
We may share personal data with the following categories of recipients where necessary:
- Hosting and IT service providers;
- E-mail and communication service providers;
- CRM, sales or customer support tools, if used;
- Logistics, commercial or technical partners, where necessary for your inquiry or business relationship;
- Legal, tax, accounting or compliance advisors;
- Public authorities, courts or regulatory bodies where legally required.
We do not sell your personal data.
10. International Data Transfers
Where possible, we process personal data within the European Economic Area (EEA).
If personal data is transferred to countries outside the EEA, we ensure that appropriate safeguards are in place, such as an adequacy decision by the European Commission, Standard Contractual Clauses, or other legally recognized transfer mechanisms.
11. Retention Periods
We retain personal data only for as long as necessary for the purposes for which it was collected.
In general:
- Contact form and inquiry data is retained for as long as necessary to process and respond to the inquiry;
- Business communication may be retained for the duration of the business relationship and for a reasonable period thereafter;
- Contract, tax and accounting records may be retained for the statutory retention periods required under applicable law;
- Server log files are generally retained for a limited period for security and technical purposes, unless longer retention is required to investigate misuse or security incidents;
- Consent records may be retained as long as necessary to demonstrate compliance.
After the applicable retention period expires, personal data will be deleted or anonymized, unless further retention is required by law.
12. Your Rights
Under the GDPR, you have the following rights, subject to the applicable legal requirements:
- Right of access to your personal data;
- Right to rectification of inaccurate or incomplete data;
- Right to erasure of your personal data;
- Right to restriction of processing;
- Right to data portability;
- Right to object to processing based on legitimate interests;
- Right to withdraw consent at any time, where processing is based on consent;
- Right to lodge a complaint with a supervisory authority.
To exercise your rights, please contact us at:
13. Right to Object
If we process your personal data based on our legitimate interests under Article 6(1)(f) GDPR, you have the right to object to such processing at any time on grounds relating to your particular situation.
If your personal data is processed for direct marketing purposes, you have the right to object at any time. If you object to direct marketing, we will no longer process your personal data for that purpose.
14. Right to Withdraw Consent
If processing is based on your consent, you may withdraw your consent at any time with future effect. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
15. Supervisory Authority
You have the right to lodge a complaint with a data protection supervisory authority.
The competent supervisory authority for North Rhine-Westphalia is:
Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen
Kaistraße 18 40221 Düsseldorf, Deutschland
16. Data Security
We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.
However, internet-based data transmission may have security gaps. Absolute protection cannot be guaranteed.
17. Automated Decision-Making
We do not use automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements or data processing practices.
The latest version will always be available on this website.